Terms of Service

All services provided by eGlobalMD Web Services and Solutions are subject to the following terms and conditions.

The Information We Collect:

Quotes & Contracts Quotes provided to prospects will be honored for 30 days. A new quote will then be provided upon request. Contracts that have been written, but not signed by the client will only be accepted within 30 days of the delivery date. A new contract may be drawn up upon request.

Charges & Fees All new web design projects that are Php 15,000.00 or less require full payment upon contract signing. Projects where the total cost is between Php 25,000 and 50,000.00 will be split into two payments. An initial 50% deposit will be due at contract signing. The remaining 50% balance will be due upon acceptance of the completed web development project before it is released to the client or published to the internet.

All new web design projects that exceed Php 50,000.00 will be split into three payments. An initial deposit of 1/3 of the total project cost will be due at contract signing. A second payment of 1/3 the total project cost will be due upon acceptance of the design. The final balance will be due upon acceptance of the completed web development project before it is released to the client or published to the internet.

Any check payments that do not clear will be charged a Php 150.00. eGlobalMD Web Services and Solutions retains the right to hold all graphics, and project development with the exception of content and graphics provided by the client, until payment is received for such items.

Payments

eGlobalMD Web Services and Solutions accepts payments via PayPal only or checks named to eGlobalMD Web Services and Solutions. Your payment should come from PayPal available funds or credit card. E-Checks are not accepted and will be refunded immediately. Your project will not be released to you or uploaded until full payment is received.

Hours of Operation

Our business hours are clearly posted here from Monday to Friday 8:30am – 5:30pm. If you require maintenance after the posted hours, such as on weekends or holidays, you will be charged our base rate of Php 450.00 per hour with an additional charge of Php 450.00 per hour for after hours assistance.

Web Site Design Credit

eGlobalMD Web Services and Solutions would like to place a link on your website in the footer area back to www.eglobalmd.com. Other arrangements can be made if the client wishes to have it removed.

Copyright & Ownership

Upon completion of the project, eGlobalMD Web Services and Solutions transfers all rights and ownership of CUSTOM designs and programming written by eGlobalMD Web Services and Solutions to the client. Software and third party graphics or programs are not transferred to the client and remain under copyright of their respective owners.

Ownership and copyright of all Limited Edition Templates available in our stores remain with eGlobalMD Web Services and Solutions and are not transferred to the client.

eGlobalMD Web Services and Solutions reserves the right to resell custom designed web sites that remain unpaid by the original client, unaccepted mockups or other graphics created by eGlobalMD Web Services and Solutions but not in legal use by the client.

eGlobalMD Web Services and Solutions reserves the right to display websites and graphics that have been designed by eGlobalMD Web Services and Solutions on their website, and in any marketing material to aid as examples of our work.

Refunds

eGlobalMD Web Services and Solutions requires a deposit before we begin work on any project. A request to terminate services must be presented to eGlobalMD Web Services and Solutions in writing. eGlobalMD Web Services and Solutions has a Guaranteed 60 Day Turnaround for your project. If we fail to complete your project within 60 days of the start date AND you have turned in all content, images and information requested by us, you will recieve a full refund within 30 days of your written request. Otherwise, please follow the refund terms below.

Refund Amounts will be calculated in the following ways:

• A cancellation fee of 20% (twenty percent) of the total deposit paid will be retained for projects that have been booked, but cancelled prior to the start date.
• A cancellation fee of 30% (thirty percent) of the total deposit paid will be retained for projects that have been started and are in the design process.
• A design fee of Php Php 10,000 (ten thousand pesos) will be retained on projects where the design portion of the development has been completed, and the client has accepted the design, but whereas the development process of the project has not begun. (Upon payment, the design will be released to the client for use, see copyright & ownership clause)
• Projects that are in the development process at the time the request for termination is received will be billed at the hourly rate of Php 350.00 per hour. Should the amount of time put into your project be greater than the deposit you have paid to eGlobalMD Web Services and Solutions, you will be billed the difference. Upon payment of these fees, the work completed up to the time of termination will be released to the client.

Refunds will be processed within 30 business days of request by the client, if there is a refund amount due based on the terms above.

Because we resell hosting for a larger company, we are unable to offer refunds on hosting, SSL and domain services. If you are dissatisfied with the hosting services provided, we will be happy to work out a solution with you that will meet your company needs.

Chargebacks

eGlobalMD Web Services and Solutions will not negotiate chargebacks with any person or company. Our Refund policies are clearly stated above, and all clients are asked to read and agree to our terms of service prior to the start of any project.

Development & Delivery

eGlobalMD Web Services and Solutions understands the importance of completing projects in a timely manner. We agree to complete the web design project within 60 days from the date of contract signing. If the client does not supply eGlobalMD Web Services and Solutions with complete text,graphic content and other requested materials for the contracted client within 30 days of contract signing, the contract becomes void and all deposits paid by the client are forfeited. The client may request a Project Extension in writing eGlobalMD Web Services and Solutions for an additional fee of 20% of the project total cost for every 30 days of extension. All extension fees are due upon agreement of the extension between eGlobalMD Web Services and Solutions and the client.

Non-Communication

If we are unable to communicate with a client on a project for duration of at least sixty days (60) by phone or email during the design and development process, the project will be canceled without prior notice and no refund will be issued.

Liability

Services purchased from eGlobalMD Web Services and Solutions are provided “as is” without warranty of any kind that the web design project will be uninterrupted or error free. In no event shall eGlobalMD Web Services and Solutions be liable to the client for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of the website, services, and/ore goods provided to the client. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, services, and/or goods provided to the client. The entire risk as to the quality and performance of the web design is with the client.

International Customers

We are happy to accept projects from customers outside of the Philippines. However, we do require 50% of all projects prior to beginning your project via Credit card or telegraphic transfer. This is non-negotiable.

Project Consideration

Please note that eGlobalMD Web Services and Solutions is a family owned and operated company. Therefore, we will not accept projects that we find morally questionable, unethical, or distasteful.

Notice: This Agreement shall be governed by and construed in accordance with the laws of the City of Quezon City. Exclusive jurisdiction and venue is as governed in the Philippine Court, Quezon City.

Acceptance

Please note that by submitting your downpayment for our services you are agreeing to all of our terms of service as written here. eGlobalMD Web Services and Solutions reserves the right to change or update these terms at any time without prior notice.